Links and bibliography for my “Overcoming Resistance” talk

The Presentation

Airplane Mode

Elephant & Rider

Elephant & Rider Applied, Bright Spots, etc.

Best book on understanding how to create and influence change that I’ve read

Usability Studies

Identity, Human Nature, etc.

Negotiation, Win-Win Outcomes, Focus On Interests Not Positions

All Icons In Presentation Licensed From The Noun Project